How can we help?

You book directly with an independent local business (the supplier). DadsOrder is the platform that connects you, handles secure payment and keeps everything in one place — but the cake, catering or service itself is provided by, and is the responsibility of, that supplier.

When you pay, the money is held pending completion by DadsOrder rather than sent straight to the supplier. It is released to them only after you confirm delivery, or automatically 48 hours after delivery if no dispute is raised. If something goes wrong, you can open a dispute and the funds stay held while it is reviewed.

There is no subscription or lead fee. Customers pay the supplier price plus a 5% customer service fee, shown before they commit to pay. Suppliers pay a 15% service fee on the settled supplier sale, deducted from payout. Both service fees include GST.

Two ways. Post a brief (a short, category-specific form) and matched local suppliers send you real offers with a price and timing — or open any listing and tap "Want this customised?" to request a tailored quote on that exact item. You compare offers side by side and accept the one you like.

Yes. Propose a change from the order screen; the supplier accepts or declines, and any price difference is funded into the same held payment. It all stays on one order, one receipt and one tax invoice.

Open the order support flow promptly. DadsOrder can seek replacement offers where possible, but availability and pricing are not guaranteed. Any cancellation or refund is handled under the platform terms, the supplier arrangement, Stripe processes and applicable consumer law.

Raise a dispute from the order screen (not by email — the in-app button freezes payment release instantly). Both sides submit what happened, and DadsOrder decides in good faith how the held funds move: release, refund, or a partial split. This decides the held money only; it does not remove any legal rights you have against the supplier under the Australian Consumer Law.

Allergen, dietary, health and safety needs are critical — always confirm them directly with the supplier before you book, and note them on your order. The supplier is responsible for meeting the requirements they accept. DadsOrder passes your details along but does not prepare the food and cannot guarantee a supplier's kitchen or process.

Every business is manually reviewed before it goes live — ABN, identity and portfolio. After that, trust is earned, not claimed: on-time percentage, completion rate and repeat-host counts are computed from real orders and shown publicly. Those numbers cannot be edited or bought.

You receive an itemised invoice or receipt from the order screen. It separately identifies the supplier sale and DadsOrder customer service fee. GST is shown only for a taxable component: supplier-sale GST depends on the supplier's declared GST status, while the DadsOrder fee includes GST.

No. DadsOrder runs entirely in your web browser on any device. Customers and suppliers can create an account, order, message and manage their work from a link with no download at all.

DadsOrder currently operates in New South Wales only. A supplier's listing shows its service area; confirm travel, delivery and venue access before booking.

During business hours most offers arrive within about an hour. Each supplier's typical reply time is shown on their profile, measured from real conversations — so you can pick fast responders.

Open the "For suppliers" page and create a storefront. You will provide business and contact details, declare GST status, connect Stripe for identity and payout checks, and upload only the licences or evidence relevant to the services you offer. Automated checks prepare the file; an administrator makes the final approval decision. Timing depends on whether the information is complete and verifiable.

DadsOrder checks an active ABN, Stripe onboarding and the category-specific evidence applicable to the services offered. Automated tools may extract fields, dates and inconsistencies from uploaded documents, but they do not make the legal or final approval decision. Approval is a platform onboarding check, not a guarantee of a supplier or its services.

For a full refund processed through DadsOrder, the related DadsOrder customer and supplier service fees are reversed. For a partial refund, the customer fee is refunded proportionally to the supplier-sale amount refunded and the supplier fee is recalculated on the amount kept. Your bank may take additional time to display a refund.

Suppliers complete Stripe-hosted onboarding and provide payout and identity information directly to Stripe. DadsOrder cannot activate a supplier until Stripe reports that payouts are enabled. Stripe may request updated information later to keep payouts active.

Each supplier is responsible for its own tax obligations and must keep its ABN and GST declaration current. DadsOrder accounts for GST on its own service fees. Where required by law, OceanX may collect and report marketplace transaction information to the ATO.

Email help@dadsorder.com. Include the email address on your account and the relevant order number, but never send card details or passwords. Privacy and deletion requests are handled under the Privacy Policy, subject to records we must retain by law.