DadsOrder terms

Terms of Service

Version 1.2 · Effective 5 August 2026

These terms are an agreement between you and OceanX Consulting Pty Ltd(ABN 67 615 055 368) of Sydney, New South Wales, trading as DadsOrder.

You accept them when you create an account. The version you accepted and the time you accepted it are recorded against your account, so both of us can tell which version applies to you.

1. What DadsOrder is — and is not

DadsOrder is a marketplace. Customers describe what they need; independent suppliers respond with offers; customers choose. We are not the supplier. The contract for the cake, catering, venue or any other service is between the customer and that supplier.

We do not:

• make, deliver or perform any of the services listed;
• guarantee that a supplier will be available, or that a brief will attract offers;
• guarantee the quality, timing or suitability of what a supplier provides.

What we do provide is the platform, the payment process described below, verification checks on suppliers, and a dispute process.

2. Eligibility and your account

• You must be at least 18 and able to enter a binding contract.
• Your details must be accurate, and you must verify both your email and your mobile.
• You are responsible for activity under your account. Tell us promptly if it is compromised.
• We may suspend an account for fraud, abuse, non-payment or breach of these terms.

We will never ask you for a verification code. Anyone who does is attempting fraud.

3. Prices and fees

The price shown to a customer is the all-in price: the supplier’s price, the customer service fee, and any delivery fee. The amount on the confirmation screen is the amount charged, and no further fee is added afterwards.

• Customer service fee. A percentage added to the supplier’s price. The exact percentage and dollar amount are itemised on screen before you pay, and again on your tax invoice. We do not print a figure here, because the figure that governs your booking is the one shown to you at checkout.
• Supplier commission. A percentage deducted from the supplier’s payout, shown in the supplier’s earnings screen and individually negotiable. Suppliers pay no subscription and no lead fees.

Both rates can change over time. The rate that applies to an order is the rate at the moment that order is created, and it is stored with the order — a later change never alters an existing booking. Delivery fees, where they apply, are shown before payment and form part of the supplier’s price.

Prices include GST where the supplier is registered for GST. A tax invoice is available from the order screen.

4. Payment and when the supplier is paid

Payment is processed by Stripe. We never see or store your card details.

1. You pay the all-in price at checkout.
2. The order becomes confirmed once Stripe tells us the payment succeeded. Until then it is pending and the supplier is not booked.
3. The funds are then held. The supplier is not paid yet.
4. The supplier prepares and delivers, and can post progress updates and photos.
5. You confirm delivery, and the supplier’s share is released. If you neither confirm nor raise an issue, release happens automatically after the published window — currently 48 hours from delivery.

Holding funds is a payment process, not insurance and not a trust account. It means the supplier is paid after delivery rather than before. It does not guarantee a refund in every circumstance.

If a price change is agreed after booking, the additional amount requires a fresh payment. It is not added to the amount already held.

5. Cancellations and changes

• Cancellation terms are set by each supplier and shown on their listing. Event work often involves perishable goods and reserved dates, so a supplier may reasonably decline a late cancellation.
• If a supplier cancels or cannot deliver, you are refunded the amount held for that booking, and we will help you find a replacement.
• Change your details as early as you can. A supplier is not obliged to accept a change once work has begun.

6. If something goes wrong

Raise an issue from the order before the funds release. An administrator reviews what both sides provide and may:

• release the payment to the supplier;
• refund you in full;
• split the amount, where part of the work was delivered.

We aim to acknowledge within 2 business days. Our decision determines what happens to the funds we hold; it does not decide your legal rights, and it does not prevent you pursuing the supplier directly or through a consumer body.

7. Your rights under Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, including the consumer guarantees. Those guarantees apply to the supplier as the provider of the goods or services, and to us in respect of the platform we provide.

8. If you are a supplier

• You must be a genuine business with a valid ABN, and complete verification before you can trade. Verification includes an ABN check and review of the evidence you upload.
• Listings, prices, photos and availability must be accurate and your own work.
• You may upload up to 200 photos and 6 short reels. Images are re-encoded on upload and the original is not kept.
• You must hold any licence, registration or insurance your trade requires.
• Honour accepted offers and confirmed bookings, and communicate promptly.
• Payouts go to your connected Stripe account after release. You are responsible for your own tax, including GST.
• Ratings and statistics such as on-time and completion rates are computed from real orders. They cannot be bought or edited.
• We may remove a listing, or suspend a storefront, for inaccuracy, safety concerns, repeated non-delivery or breach of these terms.

9. Content you upload

You keep ownership of your photos, videos and text. You grant us a non-exclusive licence to host, resize and display them for the purpose of operating and promoting the marketplace. You must have the right to upload what you upload.

Reviews must be honest and based on a real order. We may remove content that is unlawful, misleading, offensive or infringes someone’s rights.

10. Acceptable use

Do not:

• take payment outside DadsOrder for a booking arranged through it — see §12;
• impersonate anyone, or create accounts to manipulate ratings or offers;
• scrape, probe or interfere with the service or its security;
• upload malware, or content you have no right to use.

11. Availability and liability

We work to keep DadsOrder available but do not guarantee uninterrupted service. Maintenance and provider outages happen.

Liability is determined by applicable law, including the Australian Consumer Law. Nothing in these terms limits liability where a limitation would be unlawful, or for loss caused by our fraud, wilful misconduct or negligence. Because suppliers are independent businesses, they remain responsible for the goods and services they promise and provide; this does not remove any separate responsibility we have for operating the platform or payment workflow.

12. Working with customers off DadsOrder

Your customer relationships are your own, and nothing stops a customer who found you here from booking you directly in future. The line is a specific one: a booking arranged through DadsOrder is paid through DadsOrder. Moving that particular job off-platform removes the escrow, the dispute process and the payment protection from a customer who chose them by booking here, and neither side can then ask us to help.

13. Closing your account

You can delete your account yourself from Settings. You retype the email address on the account, and we send a confirmation link that expires in an hour and works once — so a phone someone else is holding cannot destroy your account, and neither can a stale browser tab.

Deletion is refused while money is in flight: an order with funds held, or an order with a payment page that could still take a card. A held payment has two sides, and erasing one of them leaves the other with a counterparty nobody can contact or refund.

Emailing help@dadsorder.com also works if you would rather ask a person. Either way we keep the records described in the Privacy Policy, and nothing else.

14. Changes to these terms

We will update the version and effective date above. For a material change we will give notice by email or in the app before it takes effect. Orders already placed continue under the terms that applied when they were placed.

15. Governing law and contact

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have jurisdiction.

OceanX Consulting Pty Ltd (ABN 67 615 055 368), Sydney NSW · help@dadsorder.com

See also our Privacy Policy.