What we check before a supplier can take your booking
Every supplier is checked by a person before they can trade, and the evidence we ask for depends on what they sell. A cake business and a bar service are not asked the same questions, because they do not carry the same risk.
Identity and business, for everyone
Before a storefront can be published we confirm the person behind it and the business they say they are. That includes an ABN check and an identity check, and both are reviewed by an administrator rather than accepted because software returned a green tick. A verification result that a machine is unsure about goes to a human rather than locking someone out.
Insurance, for almost everyone
Public liability cover is required across the categories where a supplier is working around your guests, your venue or your property. What we ask for is a current certificate of currency, and we record the expiry date — not just that a document was once provided.
Category evidence, because the risks differ
The specific requirements follow what the business actually sells:
- Food — food-business registration, and a Food Safety Supervisor certificate where one is required.
- Bar and beverage — Responsible Service of Alcohol evidence, and the liquor authorisation that applies (or a written basis for not needing one).
- Venues — the relevant operating, occupancy or safety approval.
- Photography with drones — the CASA authorisation, and only where drone work is actually offered.
- Décor and hire — inspection or test records where powered or structural equipment is supplied.
Expiry is enforced, not recorded
A certificate with an expiry date stops being evidence on the day it expires. We hold the date, remind the supplier before it passes, and pause the storefront if it lapses — because a listing that is bookable on the strength of an expired document is a claim we would be making on the supplier's behalf.
A supplier can sell only in the categories they have evidence for
Verification is per category, not per business. A verified baker who wants to start offering bar service provides the bar evidence first; publishing that listing is what requires it. This is why a storefront you have booked before may not appear for a different kind of job.
What verification is not
It is a check that a business is who it says it is and holds what its category requires. It is not an inspection of their kitchen, an endorsement of their work, or a guarantee about any particular booking. The things that describe quality — rating, on-time percentage, completion rate — are computed from completed orders on the platform, cannot be edited by the supplier, and cannot be bought.